Examples of common challenges
- You don't know what created your last good result, and can't repeat it.
- The method is applied differently depending on who does the work, so results vary between employees.
- Quality lives scattered across folders and individual employees' heads, so no one has a full overview.
- A missed target costs more than you think, but no one has worked out how much.
- The routines exist on paper, but no one follows up on whether they're actually used.
- Quality depends on your most experienced employee staying, which makes the organization vulnerable.
What SUMETO QA is
Most organizations struggle to describe what actually lies behind their results. There's uncertainty about quality, method fidelity, and progression. SUMETO QA makes that connection visible. The program runs for twelve months and combines with our digital platform for sustainable success in employment services and Supported Employment. With clear knowledge of what works, it becomes easier to steer and lead toward quality results, year after year.
The transformation to sustainable success with SUMETO QA
SUMETO QA helps employment services organizations go from a feeling of quality to actual control. The result is quality that can be explained, repeated, and trusted. It's rarely a quick journey.
The program rests on three parts that work together. All three affect the customer's quality and results.
- Organization – clear governance and ownership of the quality work, so it doesn't depend on individual people.
- Technology – a digital platform that brings the quality work together in one place and makes it possible to follow up over time.
- Staff – method fidelity and competence that hold even when no one is watching.
What you get
The work is built around your organization, and each part complements the others.
- Workshops and advisory – together with an expert who guides you through the work.
- Processes and templates – adapted to your organization.
- Configuration of a digital platform – to bring the quality work together in one place.
- Introduction and training – so the whole team gets up to speed.
- Support during rollout – from the start until the way of working is part of everyday life.
- Ongoing follow-up – so the work stays alive after it's built.
Who leads the work
The program is led by our QA Lead and change lead with method expertise in employment services and Supported Employment. Together with our QA Digital Lead, competencies in HR, IT, and legal are also brought in.
Who it's for
SUMETO QA suits organizations, private and public, that already sense their quality gap and want to work systematically on it. Unit managers, coordinators, employment consultants, and coaches in employment services are typical contacts.