Free guide

Seven signs of a quality gap

A short guide with seven areas and two questions per area to bring to your next leadership meeting. Enter your email and get the guide right away.

The guide walks through the same seven areas as the articles on The Quality Gap: results and quality management, method fidelity, documentation, the cost of missed results, routines, person-dependent competence, and organizational learning. Under each area are two concrete questions to answer honestly.

Privacy policy

Short and true, no longer than it needs to be.

What this page does today

The Quality Gap is otherwise a static website with no login or database. The site sets no cookies. The only place personal data is collected is this form.

Visitor statistics

We use Vercel Analytics to see an overall picture of how the site is used, for example how many people visit a page or which country a visit comes from. The service sets no cookies and builds no profile of you as an individual visitor. The statistics are aggregated and can't be linked to an identifiable person.

What we collect through this form

When you fill in and submit this form, we collect what you write yourself: name, email address, any organization, and, where applicable, what the enquiry is about and your message. Nothing else is collected. Nothing is stored unless you submit the form.

The data is used only to respond to your enquiry, send what you requested, or book the meeting or workshop you asked for. It's never shared with anyone outside SUMETO Employment, and never used for marketing you haven't asked for.

The form is sent via the service FormSubmit, which forwards the message as an email to SUMETO Employment. FormSubmit is therefore a data processor for this site. The data is then stored in our email for as long as needed to handle your request.

The legal basis for the processing is your consent, given by checking the box before submitting the form. You can withdraw your consent at any time and request that your data be deleted by contacting us below.

Links to other sites

The footer links to sumetoemployment.com, which is run by the same company but is its own website with its own privacy policy. That policy doesn't apply here.

Contact

If you have questions about this page or want to request deletion of your data, contact SUMETO Employment atinfo@sumeto.com.